Terms And Conditions

TERMS OF USE

The following terms, conditions, and notices (all, the “Terms of Service”) govern access to and use of whitepoker.in as well as the goods and services made available via the website. You accept all of the Terms of Service and the Privacy Policy on our website, which may be modified from time to time by us, by reading through these Terms of Service and utilising the services offered by our website, whitepoker.in. To be aware of any updates we may have made to the Terms of Service, please visit this page often.

Without prior notice, we reserve the right to review, discontinue, or change the services. If for any reason this website is unavailable at any time or for any length of time, we shall not be held responsible. We may occasionally impose restrictions on access to certain areas or the entire website.

INTRODUCTION

The domain name whitepoker.in is operated by WHITEPOKER LLP.

SERVICES

WHITEPOKER is an online clothing company that provides customers with excellent value. Customers who are members can buy a range of goods. When you place an order, whitepoker.in will ship the item to you and get paid for the service.

THIRD PARTY WEBSITES AND CONTENT

Links to share our content on Facebook, Instagram, and other websites run by third parties are available on our website. These are simply for sharing and/or listing purposes; we disclaim all liability deriving from any and all third-party websites, and we accept no responsibility for the third-party websites and/or their contents featured on our website (whitepoker.in).

For the purposes of sharing and/or listing, we disclaim all liability and responsibility for any content that users of these third-party websites may post in their individual capacities on any of the mentioned links, as well as for any comments or content that users may post in their individual capacities on any official WHITEPOKER webpage on any social networking platform.

PRIVACY

Our Privacy Policy explains how we will use the personal information you provide to us and is included by reference in these Terms of Service. By using this website, you ensure any information you submit is true and current and accept to be bound by the privacy statement.

EXACTNESS OF THE PRODUCT

The items displayed on the website have only been illustrated in the pictures. We cannot guarantee that the colours on your computer accurately reflect the colours of the items, even though we have tried our best to display the colours appropriately. Your things might not look exactly like those pictures. We do our best to ensure that all sizes and measurements are as accurate as possible, but they are all approximate. We make every effort to guarantee that the prices, descriptions, and other information about the products are as accurate as possible.

PRICING

We make sure that all of the pricing information on the website is correct. Errors could happen, though. We shall promptly notify you in the event that we find an error in the price of any goods you have ordered. The order will be considered cancelled if we are unable to get in touch with you. You’ll get a complete refund if you cancel and have already paid for the goods.

Furthermore, product prices are subject to fluctuate without prior notice. Nevertheless, orders that have already been shipped will not be impacted by these modifications. The price of an item includes the current rate of VAT (or a comparable sales tax), for which we, the sellers, are liable. Please be aware that the prices displayed on the website only apply to things that are bought directly from the website and not from any other source.

PAYMENT

We perform a routine pre-authorization check on your payment card as soon as we receive your order to make sure there are enough funds available to complete the transaction. Until this pre-authorization check is finished, no goods will be shipped. After the order is accepted, your card will be charged. Please go to our Payment Mode FAQs if you have any other questions about payments.

DELIVERY

While placing your order, you will be presented with a number of shipping options. Your options will change based on where you are placing your order. The order summary page shows an approximate time of delivery. After placing your order, you will get an email with the order summary and the approximate time of delivery to your address. Unexpected events can occasionally cause deliveries to take longer. We will promptly get in touch with you via email and SMS in these situations. But any psychological suffering brought on by the delivery delay will not be covered by us.

RETURNS & REFUND

You can return any things you’ve bought to us if you decide you don’t want them. See our return policy for additional details on refunds and returns.

INTELLECTUAL PROPERTY RIGHTS

Any and all intellectual property rights related to the items will be fully held by the
company in question.

EXACTNESS OF THE PRODUCT

You agree to indemnify, defend and hold harmless Totem facts and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

WALLET CASHBACK REWARD

The cashback amount will be credited to your wallet once the order gets delivered successfully The wallet amount can be used only for purchasing from our website The wallet amount cannot be transferred to any bank accounts

CANCELLATION

All Cancel Requested orders will be wallet refunded instantly to prevent cancellation charges from the respective banks

Our products are shipped with a shipping charge to india. The weight-based shipping costs are calculated and shown at the time of checkout. We make every effort to keep costs as low as possible without sacrificing effectiveness or quickness.

• We make an effort to ship on the next working day for all retail orders received by 12 p.m. IST. But in rare cases, order processing can take one to three business days.
  
  
• Depending on the method of shipment you select, we strive to ship out products within 24 hours of receiving payment clearance and deliver all orders to consumers in India in 5-7 working days. Should a product become unavailable, we will promptly inform you of the delay and ship it as soon as it becomes available again.
  
  
• Products can be ordered over the phone or on our website.
  
  
• Once we receive payment from you we will send you an email confirming the receipt of your payment and also confirm the dispatch of your order. The dispatch can take up to 2-3 working days for confirmed orders.
  
  
• We have the right to cancel any order and refund your payment any time before dispatch due to the non-availability of the product or otherwise

When their order is delivered, customers have 10 days to return or exchange it. For most of pin codes, we provide a reverse pickup option where by we will arrange for the order to be picked up from your delivery address. In the unfortunate event that we are unable to arrange pickup at your pin code, then you will have to self-ship the products back to us.

All exchanges and returns must be made in their original packaging, with all tags intact. If not, there will be no validity for the return or replacement.

Please call our team at +91 702 2109 444 if any product does not fit you properly and you need a replacement. We are pleased to supply you with a new product in the desired size (terms and conditions apply).

All refunds will be initiated directly to your WHITEPOKER Wallet only.

There will be a reverse pickup fee of ₹75 for orders that were successfully delivered but were later cancelled by the consumer. You may also choose to mail the package to us on your own.

Shipping and COD costs are not refundable through online shopping.
Products that have been discounted by more than 30% are not eligible for exchange or refund.

Unless an incorrect product has been delivered, international orders are not returnable or aexchangeable.

Products that are defective do not need to be returned to us until the customer support staff confirms it. Send us a couple pictures of the faulty product if you received it, and our staff will respond right away.

We will cover the entire cost of delivering the replacement product to you in the event that defective or  incorrect products were delivered.

When a product is returned or exchanged, the new replacement won’t be dispatched until the original product has been received and approved for quality control. We won’t be able to offer a new exchange or refund if the goods doesn’t pass the quality assessment and appears worn out or messy.

Shipping charges for sending the product back to our office will not be refundable from our side.

Within 15 days of the delivery date, you can request an online refund for your items.

Refunds will not be granted for shipping or COD fees.

The product cost is the only amount that can be refunded.

Products that are on sale or that are discounted are not covered by the refund policy.

If you have any other questions or requests, please contact us at +91 8330076677.

We’ll send you an email to let you know that your return has been received and examined after it’s been received. We’ll let you know whether your refund was approved or denied as well.

If you are accepted, your refund will be handled and, in a set amount of days, a credit will be automatically paid to your credit card or the original payment method.

Late or missing refunds (if relevant)

Check your bank account once again if you haven’t gotten your return yet. Then get in touch with your credit card company; it can take some time for the official posting of your refund. Then get in touch with your bank. Before a refund is posted, there is frequently a processing delay. If you’ve done all of this and you still have not received your refund yet, please contact us at +91 7022109444